Shipping & Order Cancellation Policy

Tortokart.com

At Tortokart, we strive to ensure a smooth shopping experience from checkout to delivery. Please review our shipping and cancellation policies carefully before placing your order.

🚚 Shipping Policy

βœ… Order Processing Time

  • Orders are typically processed within 1–3 business days.
  • Handmade and customized products (like crochet toys) may require 4–7 days for crafting before dispatch.

βœ… Shipping Timeline

  • Delivery within India typically takes:
    • Standard Shipping: 4–8 business days (depending on your location)
    • Remote or rural areas: Additional 1–3 days

βœ… Shipping Charges

  • Shipping charges are calculated during checkout based on:
    • Order weight/size
    • Delivery location
    • Courier partner rates
  • Free shipping is currently not applicable unless stated under specific offers.

βœ… Order Tracking

  • Once dispatched, you will receive a tracking link via WhatsApp/SMS/email.
  • You can track your package through our courier partner's website.

βœ… Delays & Exceptions

We are not responsible for courier delays caused by:

  • Weather conditions
  • Strikes or operational disruptions
  • Incomplete or incorrect address details

If you face any delivery issues, reach us at:
πŸ“§ support@tortokart.com
πŸ“± +91 8547146865

❌ Order Cancellation Policy

βœ… Before Dispatch

You may request a cancellation:

  • Within 12 hours of placing the order
  • Before the product has been packed or dispatched

To cancel, contact us quickly via:
πŸ“§ support@tortokart.com
πŸ“± WhatsApp: +91 8547146865

If approved:

  • Prepaid orders will be refunded (after deduction of payment gateway charges if applicable).
  • COD cancellations may affect eligibility for future COD orders.

❌ After Dispatch

Once the order has been shipped or crafted (in case of handmade products), cancellation is not allowed.

You may refer to our Return & Refund Policy if eligible.

⚠️ Non-Cancellable Orders

Cancellation is not applicable in these cases:

  • Custom-made / personalized items
  • Handmade-to-order products
  • Orders already packed or shipped
  • Discounted / clearance items

πŸ”„ Failed Delivery

If the customer:

  • Refuses delivery
  • Does not accept the parcel
  • Provides an incomplete or incorrect address

Then:

  • The order will be marked as RTO (Return to Origin).
  • Reshipping charges will apply to resend the order.
  • Refunds (if applicable) will be processed after deducting:
    • Forward shipping charges
    • Return charges
    • Payment gateway fees

🧾 Need Help?

We’re always happy to assist!

πŸ“§ support@tortokart.com
πŸ“± WhatsApp: +91 8547146865
🌐 www.tortokart.com